FAQ
About Scooters
What is the average range of an electric scooter?
The range of an electric scooters depends on factors like battery capacity, rider weight, and terrain. On average, electric scooters can travel 15-25 miles (24-40 km) on a single charge.
How do I charge my electric scooter?
Charging an electric scooters is easy. Most models come with a charger that plugs into a standard electrical outlet. Charging times can vary but usually take a few hours to reach a full charge.
Do I need a driver's license to ride an electric scooter?
Different States have different laws with regards to personal mobility like electric scooter or electric bike. Some states does not require driver's license to ride any form of personal mobility transportation. However, local laws and regulations varies from State to State, it is
essential to check your city or state's requirements for personal mobility transportation
Can electric scooters be used in wet weather?
Most electric scooters are not designed for heavy rain or wet conditions. It's advisable to avoid riding in the rain to prevent damage to the scooter and ensure safety.
Are electric scooters Eco-friendly?
Yes, personal mobility transportation such as electric scooter produce zero carbon emission. These mode of transportation is a good alternative for eco-conscious individuals.
Are there financing options available for electric scooters?
We offer various financing options to make purchasing an electric scooter more affordable. You can contact our customer support for details and assistance.
What safety gear is recommended when riding an electric scooter?
To initiate a return, please contact our customer support team at info@MoveScooters.net, who will guide you through the return process and provide you with a return authorization.
Shipping, Returns, and Warranties
Do you offer warranty and support for your electric scooters?
Yes, we offer limited warranty to our electric scooters and electric bikes, and our dedicated support team is available to assist with any issues or questions you may have.
How long will it take for my electric scooter to be delivered?
Delivery dates may vary, but we aim to deliver your scooter within 3-7 business days. Please note that we have 2-days processing time and estimated delivery dates depends on your location.
Do you offer international shipping?
No, we currently only offer US shipping, but we aim to expand our business to cater to international orders.
How much does shipping cost?
MOVE Electric Scooters offers Free Shipping for US customers only.
What is your return policy?
We offer a 15-day return policy. If you're not satisfied with your purchase, you can return the scooter in its original condition and original packaging within 30 days for a refund or exchange.
Do I have to pay for return shipping?
Yes, the customer is responsible for return shipping costs unless the return is due to defect covered by our warranty.
How do I initiate a return?
To initiate a return, please contact our customer support team at info@MoveScooters.net or call us at +1 (844) 749 4429, who will guide you through the return process and provide you with a return authorization.
Do you ship in Hawaii and Alaska?
Yes. We offer shipping to Hawaii and Alaska with additional cost.